You have the option to appeal against the charge you have received. However we would issue the following guidance should you wish to pursue this course. The final decision on revoking a charge notice rests with our appeals department.

A parking charge is issued if a vehicle is parked in contravention of the advertised conditions on property we own, lease or have been contracted to patrol. Please be aware that our signage meets or exceeds the requirements of the British Parking Associations codes of conduct.

However, if you feel you have grounds for appeal, please do so within 14 days of issue noting the conditions below:

Appeals Procedure

Should you wish to pursue an appeal, please ensure your appeal contains the following information or we will be unable to process it:-

Your PCN number/Receipt Number

Your name & full postal address including postcode

Your vehicle registration number

The date of the contravention

Any copies of evidence you have to support your appeal

Your contact telephone number & email address if relevant

An appeal must be made in writing to this address:

Or via email to: appeals@pps.uk.com

Please clearly state your reason for appeal, and detail any other information you feel is relevant. This must be done within 14 days of the enforcement action or the appeal cannot be heard, or within 7 days if you wish any discounted payment period to be honoured. Our Appeals Department will respond in writing or by email within 14 days with a decision.
The amount outstanding WILL NOT increase whilst we consider your Appeal. If your appeal was received within the discount payment period, the opportunity to pay the reduced charge will be extended after a decision has been informed.

Appeals will NOT be considered for the following reasons:

Your ticket fell down/was blown off the dashboard/on the seat etc.

Your ticket was not displayed clearly, face up, on the dashboard of your vehicle

You forgot to display your ticket

You went to get some change

You did not know it was a Pay & Display car park

You were only a few minutes overdue

You only stopped for a few minutes

Pay & Display car parks apply conditions of parking that Pay & Display tickets must be clearly displayed on the dashboard of your vehicle, with the issue and expiry time clearly visible to our staff. If failure to display, or incorrect display is the reason for the charge you have received, any appeal would be dealt with by our appeals team reviewing the photographic evidence supplied by our enforcement officers. In this case producing a valid ticket, after the event, for the time the charge was issued with an appeal would not be sufficient cause to cancel a notice.

We aim to provide a fair appeals service carried out by our experienced appeals team. The team uses photographic evidence, reports from our on-site operatives and your correspondence when dealing with any dispute.

Once your appeal is received we will contact you within 14 days, should you wish to contact us about an appeal, you are advised not to do so until 14 days have passed.

If you are unhappy with the final decision you are welcome to write back to us, however we will only re-consider our decision if you can provide NEW evidence to support your case. Alternately you may contact your local citizens advice bureau who may be able to assist you further.

Refunds of any payments received will only be provided if an appeal is approved by our appeals manager.

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